📷 Reach out within 72 hours with photos of the items and box. Providing prompt evidence of damage is imperative. Beyond 72 hours there's no way to verify liability for damage done - whether from Bombotany/the recipient/a third party carrier.

💳 We're happy to help facilitate damage claims with third party carriers. In most cases we're able to resolve disputes relating to mechanical/physical damage in your favor. Damage from hot/cold temperatures will not be covered by third party carriers, but we will always work with you to the best of our ability to make sure you're happy with your order.

🌱 By modifying plants, pots or potting media customers accept responsibility for a plant's welfare and void future possible refund/replacement.

Carrier/service level is at our discretion and subject to change based on many variables that we prefer to handle on your behalf. We adapt to changes, but generally stick to USPS and UPS.

🚚 Standard Shipping ☀️ typically arrives in 1-5 business days, almost always 3 biz days or fewer if you're east of (or near) the Mississippi River and in a populated area.

🔥 If you want to be absolutely sure your plant will brave the journey unscathed, upgrade to "✈️ Expedited/Priority ❄️" during checkout. This 1-3 business day service is also great for West Coast destinations, or other remote areas where potential delays could leave your plant sitting in a hot/cold warehouse over the weekend.

We bump expedited postage orders to the front of our queue whenever possible, but the standard 1-5 business day lead time does still apply.

Expedited postage may not be available to HI, AK and US territories; please reach out before ordering.

🏷️ We've partnered with multiple carriers to offer fast delivery at affordable rates. If our default options don't work for you, feel free to reach out for a 1 or 2 day postage quote. Even with our steep commercial discounts, expect quotes in the $30 range per plant.

📦 Yes! If you place multiple orders to the same address, we will most likely combine all pending orders into one package. We do sometimes send multiple piece shipments depending on the quantity, size, and weight of ordered items.

🌸 We ship using fast methods and strong boxes, pad and insulate packages, and include up to 5-day heat packs at no extra cost to you. We're professional plant-packers with a 98% success rate (just check out our raving reviews), but given the nature of live plants and third party carrier shipping, we CAN NOT GUARANTEE that any flower(s) or spike(s) will arrive intact. You CAN be sure you'll receive a live, happy, healthy, collectible plant - we guarantee it.

📝 Mechanical breakage during transit falls under the scope of third party carrier liability. We will gladly help you through the damage claims process if the box has been mishandled - see "What if my plants or items are damaged?" above.

🕵️‍♂️ In the event of package theft, we'll gladly help facilitate investigations and claims with the carrier, but if they deem the package was delivered correctly, there's nothing we can do. Avoid porch piracy by asking us to hold your order for pickup at a nearby location - we'll pay for the service at no extra cost to you.

Most parcel carriers can hold an incoming order for pickup at a local office or partner store (usually less than 15 minutes away from you). This is typically a paid service, but we're truly dedicated to taking care of all cold-weather shipping logistics on your behalf so *we will foot the bill*. The majority of weather damage occurs in the last few miles of transit on the delivery truck or on your front porch shortly after delivery. Hold for Pickup radically reduces the chance that plants will be damaged by weather during transit when temps are below 40°F or above 100°F. Package theft occurs after the seller and carrier have been released of liability - holding packages eliminates that possibility. Just send us a note with your order!

The short answer is VERY, BUT... We occasionally delay shipment in order to avoid extreme weather, known carrier logistical hold-ups, and transit over the weekend. If this happens, we'll ship with faster than advertised postage *and, if your order will still arrive by the end of the advertised delivery window, we will NOT notify you*. Shipping live plants in a temperate climate is a dynamic process, and we use our professional discretion when deciding on transit method/ship date. For these reasons, the total lead+transit time arrival window is generally accurate.