Our policy for non-perishable products lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Unfortunately we cannot accept returns of live plant items, except in the case that the item has been deemed damaged or defective upon arrival.
If plants are damaged upon arrival, provide photos within 72 hours of the items and box with shipping lable visible. We're happy to help facilitate damage claims with third party carriers.
As is the rule of thumb in internet retail, once an order has been shipped, the legal responsibility for the parcel lies with the parcel carrier.
In most cases we're able to resolve disputes relating to mechanical/physical damage in your favor. Damage from hot/cold temperatures will not be covered by third party carriers, but we will always work with you to the best of our ability to make sure you're happy with your order.
Providing prompt evidence of damage is imperative as per our and third party carrier policies. Beyond 72 hours there's no way to verify liability for damage done - whether from Bombotany, the recipient, or a third party carrier.
Additional non-returnable items:
• Gift cards
• Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted: (if applicable)
• Items with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery, or any live plant return not following procedure as described above.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 1453 Langhorne Newtown Road, Langhorne, PA, 19047, United States. Please do not ship any packages to Bombotany without prior authorization.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Please do not ship any packages to Bombotany without prior authorization.
To return your product, you should mail your product to: 1453 Langhorne Newtown Road, Langhorne, PA, 19047, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and were unable to provide return postage, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Missing/undelivered packages are the responsibility of parcel carriers.
From the FAQ
Do you guarantee live arrival of plants - what about during cold weather?
As long as the forecast at your destination shows temperatures ABOVE 40°F for the duration that your plants are in transit, we guarantee the live arrival of plants. Part of what makes Bombotany a premier tropical vendor is that we handle cold/hot weather shipping on your behalf and automatically insulate/heat packages for up to 5 days.
While we have success delivering live plants down to 0°F, we do NOT guarantee packages if the forecast shows below 40°F at your destination. Hold for Pickup can make things much safer during cold weather - we'll explain more down below!
What if my plants or items are damaged?
Reach out within 72 hours with photos of the items and box. We're happy to help facilitate damage claims with third party carriers. In most cases we're able to resolve disputes relating to mechanical/physical damage in your favor. Damage from hot/cold temperatures will not be covered by third party carriers, but we will always work with you to the best of our ability to make sure you're happy with your order. Providing prompt evidence of damage is imperative. Beyond 72 hours there's no way to verify liability for damage done - whether from Bombotany, the recipient, or a third party carrier.
By modifying plants, pots or potting media customers accept responsibility for a plant's welfare and void future possible refund/replacement.
Do you combine separate orders?
Yes! If you place multiple orders to the same address, we will most likely combine all pending orders into one package. We do sometimes send multiple piece shipments depending on the quantity, size, and weight of ordered items.
Do you offer express postage? I'm concerned about my plants spending a long time in transit - what can I do?
We include 1-5 day day postage with every order, but if you want to be absolutely sure your plant will brave the journey unscathed, please consider a Shipping Upgrade during checkout - especially if you live on the west coast, where any delays could leave your plant sitting in a cold warehouse over the weekend. Unavailable for Alaska, Hawaii and US territories - please contact us for express options.
We've partnered with multiple carriers to offer fast delivery at affordable rates. If our default options don't work for you, feel free to reach out for a 1 or 2 day postage quote.
If you live east of (or near) the Mississippi River, odds are your package will arrive in 1-3 days with our free shipping method.
Do you guarantee flower spikes/buds/blooms?
We ship using fast methods and strong boxes, pad and insulate packages, and include up to 5-day heat packs at no extra cost to you. We're professional plant-packers with a 98% success rate (just check out our raving reviews), but given the nature of live plants and third party carrier shipping, we CAN NOT GUARANTEE that any flower(s) or spike(s) will arrive intact. You CAN be sure you'll receive a live, happy, healthy, collectible plant - we guarantee it.
Mechanical breakage during transit falls under the scope of third party carrier liability. We will gladly help you through the damage claims process if the box has been mishandled - see "What if my plants or items are damaged?" above.
What happens if the tracking number shows delivered, but I haven't received my package?
In the event of package theft, we'll gladly help facilitate investigations and claims with the carrier, but if they deem the package was delivered correctly, there's nothing we can do. Avoid porch piracy by asking us to hold your order for pickup at a nearby location - we'll pay for the service at no extra cost to you.
What is Hold for Pickup? Why should I request Hold for Pickup?
Most parcel carriers can hold an incoming order for pickup at a local office or partner store (usually less than 15 minutes away from you). This is typically a paid service, but we're truly dedicated to taking care of all cold-weather shipping logistics on your behalf so *we will foot the bill*. The majority of weather damage occurs in the last few miles of transit on the delivery truck or on your front porch shortly after delivery. Hold for Pickup radically reduces the chance that plants will be damaged by weather during transit when temps are below 40°F or above 100°F. Package theft occurs after the seller and carrier have been released of liability - holding packages eliminates that possibility. Just send us a note with your order!
Are your "Lead" and "Ship" times concrete?
The short answer is YES, BUT... We occasionally delay shipment in order to avoid extreme weather, known carrier logistical hold-ups, and transit over the weekend. If this happens, we'll ship with faster than advertised postage *and, if your order will still arrive by the end of the advertised delivery window, we will NOT notify you*. Shipping live plants in a temperate climate is a dynamic process, and we use our professional discretion when deciding on transit method/ship date. For these reasons, the lead and ship time estimates may be inaccurate, but the maximum possible delivery window is accurate.